In any case, we cannot answer inquiries related to the protection of personal information until we can confirm your identity.
In order to protect the personal information of our customers, slow. has made the following arrangements.
(In addition, if there is a person who can tell anyone, please let us know. Only those who have informed us before ordering will be recorded so that they can tell anyone at any time.)
I haven't received an order confirmation email, I haven't received a shipping email, I want you to check if my order has been completed, I want you to tell me when the package will arrive, I want you to tell me the tracking number of the package, etc. If we need to provide personal information, we will always verify your identity when you contact us.
Instagram DM is opaque to identify individuals, so please be sure to contact us from the inquiry section of the online store.
When requesting an inquiry, your name (please enter your full name in the inquiry column), the address specified as the delivery destination (including the street address and room number), and the phone number you entered when ordering (please enter it in the inquiry column) , please let us know your order number . Please be sure to use the same e-mail address that you used when ordering. In order to ensure certainty, we do not respond to inquiries by telephone.
If you don't know your order number, please ask for the last four digits of the credit card you used instead. As you may know, you cannot do anything illegal here with the last four digits. I would like to inform you that there are people who refuse to confirm their identity without telling me at all.
We will not tell you if you do not agree with the above posting.
If you are not using a credit card, please ask your payment company for a quick report inquiry . Paypal will be reflected in your account immediately. If the payment is successful, we will ship within 7 days after payment, so please wait for that time. It usually arrives within 10 days at the latest.
We will search for orders based on the information provided by the customer . In the unlikely event that the information we receive does not match, we will reply that the order has not been received.
Even if the product arrives even though it was said that it was not ordered, we will not accept returns. If the posted information does not match, we can only answer that the order has not been received.
In any case, we will protect the personal information of the customer who ordered it and will not tell it to others.
However, exceptions will be made in the event of incidents.
If there is a request in writing after the police or lawyers have visited our store, we will submit it as requested without the customer's consent.